Terms & Conditions

Last updated: September 20, 2025

Welcome to Nidraa Mattress. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from our site, you agree to these Terms.

General

• The website and its content are owned and operated by Nidraa Mattress.
• We may update these Terms at any time. Continued use of our Services means you accept the updated Terms.

Products & Availability

• All products displayed on our website are subject to availability.
• We reserve the right to discontinue or modify products without prior notice.
• Product images are for representation; actual colors and finishes may vary slightly.

Orders & Pricing

• By placing an order, you agree to provide accurate and complete information.
• Prices listed are in INR (₹) and include applicable taxes unless stated otherwise.
• We reserve the right to correct pricing errors at any time.

Payments

• Payments must be made through approved payment gateways (UPI, credit/debit cards, net banking, wallets, or other options as available).
• We do not store your card/payment details.
• Orders are confirmed only upon successful payment.

Shipping & Delivery

• Standard delivery times are 7–10 business days, subject to your location.
• Delays may occur due to logistics or unforeseen circumstances.
• Risk of loss passes to you once the product is delivered.

Returns & Refunds

• Returns or exchanges are accepted only under our official Return & Refund Policy.
• Products must be unused, undamaged, and returned in original packaging.
• Refunds will be processed to the original payment method within the stated timeframe.

Warranty

• All mattresses come with a manufacturer’s warranty (e.g., 3 years).
• Warranty covers manufacturing defects like sagging, stitching faults, or foam defects.
• Warranty does not cover normal wear and tear, stains, misuse, or customer damage.

Intellectual Property

• All website content (logos, images, text, designs) is owned by Nidraa Mattress.
• You may not reproduce, copy, or use content without prior written permission.

Limitation of Liability

• Nidraa Mattress is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
• Our maximum liability is limited to the value of the product purchased.

User Conduct

• You agree not to misuse our website for fraudulent activity, unauthorized access, or unlawful purposes.
• We reserve the right to restrict or terminate your access if misuse is detected.

Governing Law

• These Terms are governed by the laws of India.
• Any disputes will be subject to the jurisdiction of courts in [Insert City, India].

Contact Us

For questions or clarifications about these Terms, contact us:
Email: enquiry@nidraamattress.com
Address: Plot No. A-8/9, Sector -13, GIDA, Gorakhpur, Utar Pradesh – 273209.