Refund and Returns Policy

Last updated: September 20, 2025.

At Nidraa Mattress, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, this Return & Refund Policy explains your options.

Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• Products must be unused, undamaged, and in original packaging.
• Proof of purchase (order confirmation or invoice) is required.

Non-Returnable Items

The following items are not eligible for return:

• Items purchased during clearance sales or marked “non-returnable.
• Products that show signs of use, stains, or damage.
• Custom size mattresses.

Process for Returns

• Contact our support team at enquiry@nidraamattress.com within 7 days of receiving your order.
• Our team will guide you through the return request.
• Once approved, we will arrange for pickup or request you to ship the product back.

Refunds

• Refunds will be processed once the returned product is inspected and approved.
• Refunds will be issued to the original payment method within 7–10 business days.
• Shipping and handling charges (if any) are non-refundable.

Exchanges

• Exchanges are allowed for defective or damaged products.
• If you received the wrong size or defective item, we will arrange for a free replacement.

Damaged or Defective Products

• If your mattress arrives damaged, please report it to us within 48 hours of delivery.
• Provide clear photos of the issue to speed up the replacement process.

Contact Us

For any return, exchange, or refund queries, please reach out to us:
Email: enquiry@nidraamattress.com
Phone: +91 73554 13814
Address: Plot No. A-8/9, Sector -13, GIDA, Gorakhpur, Utar Pradesh – 273209.